SmoredBoard Privacy Policy

The privacy of your data, and it is your data, not ours! is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data.

We do not sell your personal information and have not done so in the preceding 12 months.

This policy applies to all products built and maintained by Smored LLC, including SmoredBoard, SmoredBoard Pro, and all our websites (smoredboard.com, help.smoredboard.com). This policy does not apply to third-party websites or services that we do not control.

What We Collect And Why

We collect only the data necessary to provide, secure, and improve SmoredBoard. Here's a breakdown of the types of information we collect and why we collect them:

• Account Information: If you make a SmoredBoard account we collect your email address for authentication, tracking subscription status, and informing you of changes to your account or other essential information.
  • If you opt-in to marketing emails we will also use that email to send you promotional details. You can unsubscribe from promotional emails at any time by clicking the link in any message or adjusting your email preferences.
  • If you sign up using a third-party authentication provider (like Google or Microsoft), we receive basic account information from that provider, such as your name and email address. We do not access or store your password or any other personal data from your external accounts.
• Payment Information: We use Stripe to process payments for SmoredBoard Pro. When you make a purchase, your payment details (such as your credit card number or billing address) are securely collected and handled by Stripe. We do not have access to or store your full payment information on our servers.
  • We only receive limited details from Stripe, such as your name, email address, billing country, and the last four digits of your card, solely for the purposes of verifying your purchase, providing customer support, handling refunds, and complying with legal obligations (like tax reporting).
• Device and Location Data: When you visit our website, we collect limited technical information, including your general location (e.g., country or region based on your IP address), browser type, operating system, and device type. This helps us understand where users are accessing our services from, optimize performance, monitor for abuse, and improve the overall experience.
  • We also collect the same data when you log in to a SmoredBoard account. This information is used solely for fraud prevention, account protection, and internal abuse monitoring.
• Installer, Update, and Uninstall Logging: When you download the SmoredBoard installer either the first time or through the auto-updater, our servers log your IP address, timestamp, and the file or URL accessed. This allows us to estimate unique installs/updates and monitor download activity.
  • If you uninstall SmoredBoard, we log your IP address, timestamp, and operating system version information. This allows us to estimate unique uninstalls and monitor higher uninstall rates on certain OS's allowing us to easily identify issues.
  • This data is anonymous and while not directly linked to individual users, may be technically linkable to IP addresses or device identifiers. We process this data based on our legitimate interest in monitoring software performance and security. We may use aggregated statistics (such as total installs) for internal analytics or performance monitoring.
• Usage Analytics: When using SmoredBoard, we collect usage analytics data through a randomly generated session identifier created each time you launch the application. While this identifier is pseudonymous, we treat it as personal data under applicable privacy laws.
  • We process this data based on: Consent (for EU/UK users) and Legitimate interest (for other users)
  • This data helps us improve SmoredBoard's features and performance.
  • You can opt out of these analytics at any time via the Customization page in SmoredBoard's settings. When opting out, a final anonymous "opt-out" event is sent for internal tracking purposes.
• Error Reporting: If a critical error occurs, you will have the option to review and choose whether to submit the error, even if analytics are turned off. You may also include a short note describing what you were doing when the issue occurred.
  • This information is sent anonymously using the same system as usage analytics. Errors contain no personal information and cannot be traced back to any user.

Sensitive Personal Information

We do not collect or process sensitive personal information as defined by the CPRA (such as Social Security numbers, precise geolocation, or biometric data).

Payment Security

All payment processing is handled by Stripe, a PCI DSS compliant provider. We never store, process, or transmit full payment card details.

Security Vulnerabilities

To report security vulnerabilities, please contact security@smoredboard.com.

How We Share Information

We do not sell or share (as defined under the CPRA and other US state privacy laws) your personal information with third parties for cross-context behavioral advertising. We only share limited data with trusted third-party service providers when necessary to operate SmoredBoard or support you as a user.

We share information with third-party service providers that act on our behalf to deliver the Services, including:

• Microsoft Azure, for secure account authentication.
• Stripe, to process payments and manage SmoredBoard Pro subscriptions.
• Mailchimp, to send optional marketing emails (only if you opt in). You can unsubscribe at any time via the link in those emails.
• PostHog, to collect usage analytics that help us improve SmoredBoard. We configure PostHog to avoid collecting directly identifiable data and honor your analytics opt-out.

We may disclose your information if required to comply with applicable laws, lawful law enforcement requests, regulatory inquiries, or court orders; enforce our Terms of Use; or protect the rights, safety, or property of SmoredBoard, our users, or the public.

Data Retention

We retain different categories of personal data for specific periods:

• Account information: Until account closure + 1 year
• Payment information: Until account closure + 7 years (for tax/legal compliance)
• Marketing preferences: Until consent withdrawal + 30 days

To delete your account or personal information, please contact us at support@smoredboard.com. We will execute your deletion request in accordance with applicable data protection laws.

Your Rights & Choices

Depending on where you live, you may have certain rights under data protection laws such as the GDPR, CPRA, and similar laws. Regardless of your location, we aim to honor the following rights for all users:

• Access: You can request to know what personal information we hold about you.
• Correction: You can request that we correct or update inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information and account at any time.
• Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Withdraw Consent: You can withdraw consent for marketing emails or analytics at any time.
• Object to Processing: You can object to certain types of processing by opting out in settings.

To exercise any of these rights, please contact us at support@smoredboard.com.

Data Security

We take data security seriously and implement industry-standard safeguards to protect the information we collect and process. However, no method of electronic transmission or storage is ever 100% secure.

Integrated Browser

SmoredBoard includes an embedded browser for accessing external content. While we don't monitor your browsing activity, third-party websites accessed through this browser may set cookies, collect personal data according to their own privacy policies, and process your data in countries outside your jurisdiction.

Location of Site and Data

SmoredBoard is operated from the United States. If you access our services from outside the U.S., please note that your personal data may be transferred to, stored in, and processed in the United States or other countries where our trusted service providers operate.

Minors

SmoredBoard and our Services are not intended for use by children under the age of 13, or the minimum digital consent age required by your country's laws, whichever is higher. We do not knowingly collect personal information from anyone under the applicable minimum age.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the "Last updated" date at the top of this page and notify you through the SmoredBoard application or via email if appropriate.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Email: contact@smoredboard.com
Mailing Address: Smored LLC, 6824 SUWANNE PLAZA LN, SUITE 230, LIVE OAK, FL 32064